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Frequently Asked Questions

How do I track my order?

You'll receive a tracking number via email once your order ships. You can also log into your account to view order status and tracking information.

Are COA certificates available for all products?

Yes! Every batch of every product comes with a third-party Certificate of Analysis. You can download COAs from the product page or request them via email.

What is your shipping policy?

We offer same-day shipping on orders placed before 2 PM EST. Standard shipping is free on orders over $100. Express and overnight options are available at checkout.

How should I store my peptides?

Lyophilized peptides should be stored at -20°C or colder. Once reconstituted, store at 2-8°C and use within 30 days. See our Research Hub for detailed storage guidelines.

Do you offer bulk or wholesale pricing?

Yes! We offer competitive wholesale pricing for research institutions, universities, and bulk orders. Contact our sales team at +1 951 597 6118 (WhatsApp) for a custom quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), cryptocurrency (Bitcoin, Ethereum), and wire transfers for large orders.

What is your return policy?

Due to the nature of research peptides, we cannot accept returns on opened products. If you receive a damaged or incorrect item, contact us within 48 hours for a replacement or refund.

Business Hours

Phone & Chat Support:

24/7 - Always Available

Email Support:

24/7 - Response within 2 hours

Order Processing:

Monday - Friday: 8 AM - 6 PM EST

Saturday: 9 AM - 3 PM EST

Sunday: Closed

Location

PeptidePro Research

1234 Science Drive

Research Park, Suite 500

San Diego, CA 92121

United States

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